COVID-19 BOOKING AND SECURITY POLICY
In this Covid-19 Booking and Security Policy section we want to offer our customers the opportunity to book their holiday with the peace of mind if you need to cancel your reservation. Therefore we offer vouchers redeemable until December 2021 for rentals of our Benimar® Benivan 116.
DEEP CLEANING POLICY
In response to the global pandemic we are experiencing, CamperWave has implemented security policies to protect both our customers and workers. We provide anti-bacterial hand sanitizers at our facilities and respect the safety distance between workers and customers.
In our policy of deep cleaning we ensure the disinfection and general cleaning of all components, both those of the vehicles themselves and the extra accessories we offer. To reduce the risk of contamination our workers carry out their tasks with masks and gloves.
FLEXIBLE BOOKING POLICY
CamperWave understands the situation we are in, and we want to make it easy for our customers to cancel for safety reasons.
Reservations may be cancelled 72 hours prior to the date of your reservation with the right to receive a reservation voucher with the same total amount of your reservation payment.
- The booking voucher can be used until 31 December 2021.
- Your vehicle will be of the same category as the original reservation.
- You can use your voucher as you wish, in one reservation or in several, and if the price exceeds it, you will only have to pay the difference.
- If your cancellation occurs within 72 hours prior to the booking date, you will not be entitled to a refund.
- For your cancellation to be consider please email: firstname.lastname@example.org.
CamperWave reserves the right to use any right of cancellation or alternatives provided by applicable law.